Frequently Asked Questions

An auto accident is a very traumatic time for motorists and they often have questions. These are some of the most common questions that we hear. If you have additional questions, please feel free to contact us.

Yes, as the vehicle owner you decide where, when and how that vehicle is repaired.

Yes. Insurance policies require that you notify the company or your agent as soon as possible after the accident. We will be happy to assist you in this process if needed.

No. Only one estimate of damage is necessary from the repair facility of your choice. However, the insurance company may also want to have their own adjuster inspect the damage.

One of the reasons our estimate may differ from another shop is because we believe in writing a thorough estimate up front. Necessary repairs may be left out of another estimate and supplemented later making the dollar amount initially appear much less. In the end, once the repairs are complete, the total cost of repairs would be very similar.

One of the things that sets us apart from other shops is the detailed steps we take in repairing a car, which may also account for any differences. For example, when we do any painting, we remove moldings, emblems, and other items that would get in the way of painting your vehicle as completely as possible. This is known as “R&I” (or remove and install). Our goal with every vehicle is to bring your car back to the way it was before the accident.

This is a term that refers to the removal of trim pieces (moldings, door handles, emblems, etc.) from the vehicle so the paint may be properly applied. In order to guarantee our paint work, we do this as a general practice on all repairs.

Simply have it towed to the repair shop of your choice.  We use Wadzinskis Towing Service.  When you notify insurance company about the accident, tell them that the vehicle is not drivable and that it may be inspected at MJ Collision Center.

Occasionally, the repair shop’s estimate differs from the insurance adjuster’s estimate. We will negotiate with the insurance company and obtain an agreed price before we begin repairs. No matter what the end result of this process is, we don’t ever compromise the quality of the repairs we perform.

Most insurance companies will pay us directly for the cost of repairs, less any deductable which you are responsible for at the time the completed vehicle is delivered.

If you are responsible for the accident, and the claim is going through your insurance company, you will need to determine how much your deductible is based on what your policy states. Deductibles can commonly range anywhere from $250.00 to $1,000.00. The amount of the deductible also depends on whether the claim is considered a comprehensive claim, collision, uninsured motorist or “hit and run.” It is very important to check with your insurance agent to determine the type of deductible. We can assist in this process if needed.

Your deductible is due when you pick up the vehicle after repairs are complete. Payment for the deductible may be made by cash, check, or VISA, MasterCard, or Discover.

Although we understand that the accident is an inconvenience to you and an expense you weren’t exactly expecting, to “hide” or “bury” your deductible in the repair costs is unethical and to many insurance companies is considered fraud and we know you wouldn’t want to be involved in any fraudulent activity!

The repair facility. While some insurance companies will tell you that they warrant the repairs, it is ultimately the collision repair facility’s responsibility to perform proper repairs on your vehicle. Therefore, it is important for you to select a repair shop with properly trained technicians and the equipment necessary to restore your vehicle to its pre-accident condition. In the event that you have questions or concerns regarding your repair, contact the repair facility first.

You have the right to contact the Wisconsin Insurance Commissioner’s Office, the agency charged with regulating and disciplining the insurance industry. The Commissioner’s Office cannot by itself resolve damage, coverage or liability disputes, but it can obtain written explanations from insurance companies regarding their positions. Having a written explanation may be useful to you if you have to resort to litigation to resolve a dispute with an insurance company.

The insurer is required, by law, to notify the insured if “non-original manufacturer replacement parts” (aftermarket) are intended to be used in the repair of the vehicle. Notice shall be in writing but a verbal statement is allowed if it is followed by a written notice within three days. Some terms that identify non-original replacement parts are A/M, aftermarket, quality replacement part, QRP, CAPA, PXN, competitive part, or economy part. Remember that aftermarket parts are not manufactured or w